Privacy Policy

1. Introduction

Togiya Miami LLC ("TOGIYA Miami," "we," "us," or "our") operates the website togiyamiami.com and provides professional knife sharpening services on a pickup-and-delivery basis in the Miami, Florida area. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website or booking our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

2. Information We Collect

We collect only the information necessary to provide our services:

• Name — to identify you and address communications.
• Email address — to send booking confirmations and service-related communications.
• Phone number — to coordinate pickup and delivery logistics.
• Neighborhood / Service area — to determine pickup availability and any applicable fees.
• Preferred pickup date — to schedule your service appointment.
• Special instructions — any notes you voluntarily provide about your knives or service preferences.

We do not collect payment information directly through our website. All payment transactions are processed through third-party services (Zelle, PayPal, or Square) that maintain their own privacy policies.

3. How We Use Your Information

We use the information we collect exclusively to:

• Process and confirm your service booking.
• Coordinate pickup and delivery of your knives.
• Send you service confirmations and relevant updates via email.
• Respond to your inquiries and customer service requests.
• Improve our services based on your feedback.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We take the security of your personal information seriously. Our website uses industry-standard security measures including:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted.
• Secure email transmission — booking information is transmitted via Resend, a secure transactional email service.
• No sensitive data storage — we do not store credit card numbers, bank account information, or government-issued identification.
• Access controls — access to customer data is restricted to authorized personnel only.

While we implement commercially reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to notifying affected users promptly in the event of a data breach.

5. Third-Party Services

Our website and operations use the following third-party services, each governed by their own privacy policies:

• Resend — transactional email delivery (resend.com).
• Zelle / PayPal / Square — payment processing (when applicable).
• Instagram / Facebook — social media platforms linked from our website.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

6. Cookies and Tracking

Our website may use minimal cookies necessary for basic site functionality (such as session management). We do not use advertising cookies, behavioral tracking, or sell browsing data to advertisers. You may configure your browser to refuse cookies, though some features of the website may not function properly as a result.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including providing the service you requested and maintaining records for legal and accounting purposes. Booking records are retained for a minimum of three (3) years in accordance with applicable Florida business record-keeping requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal information, subject to legal retention requirements.
• Opt-out — opt out of any non-essential communications at any time.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: